Shipping

We ship worldwide and endeavour to fulfil your order within 3-5 working days of purchase. Shipping will take a further few days subject to your checkout options.

During the month of August fulfilment will take 10 days from purchase date.

Please note your checkout options will vary depending on the weight of your order:

UK: 

Royal Mail 2nd Class: goods sent untracked and delivered within 2 working days. PLEASE NOTE THERE ARE CURRENTLY DELAYS WITH ROYAL MAIL.

Tracked: goods sent tracked and delivered within 2 working days.

CHANNEL ISLES AND ISLE OF MAN:

Royal Mail 2nd Class: goods sent untracked and delivered within 3 working days. PLEASE NOTE THERE ARE CURRENTLY DELAYS WITH ROYAL MAIL.

Tracked: goods sent tracked and delivered within 2 working days. 

EUROPE:

Tracked: goods sent tracked and delivered within 3-5 working days. 

As a result of Brexit, please note that European customers will be charged local sales taxes (TVA, MwSt, IVA etc), and brokerage charges to cover additional paperwork carried out by the courier.  The courier will collect these charges before delivery.  In an attempt to help with these extra costs we are now offering a flat shipping rate of £15* to all European customers, and free shipping to customers who spend £120 and over. 

All goods sent to Europe will be tracked as a result. If you have any queries about shipping costs please email: hello@powderhound.london

*Flat rate shipping of £15 excludes orders with print/artwork from the Mountain Art collection. 

NORWAY:

Royal Mail International Tracked: goods sent tracked and delivered within 3-5 working days. 

Tracked: goods sent tracked and delivered within 6 days.

SWITZERLAND:

Royal Mail International Tracked: goods sent tracked and delivered within 3-4 working days. 

Tracked: goods sent tracked and delivered within 3 days.

GREECE:

Royal Mail International Tracked: goods sent tracked and delivered within 3-5 working days. 

Tracked: goods sent tracked and delivered within 3-7 days.

ICELAND:

Royal Mail International Tracked: goods sent tracked and delivered within 3-5 working days. 

Tracked: goods sent tracked and delivered within 3-5 working days. 

USA:

Royal Mail International Tracked: goods sent tracked and delivered within 5-7 working days. 

UPS Tracked and Signed: goods sent tracked and delivered within 2-5 working days. 

REST OF WORLD:

International Courier: Please allow up to 14 days shipping time.

ARTWORK

The Mountain Art Collection is sent direct from the printer and can take up to 14 days to arrive post purchase. For this reason, if you have ordered other Powderhound products not included in the Mountain Art Collection, please expect separate shipments. 

IMPORT DUTIES AND TAXES

Duties are costs associated with buying a product that's shipped from a different country. When international customers buy a product from our store, their country can charge them duties on the shipment. Please be aware that import duty might be charged by the transport company in order for the goods to be released and delivered . The amount varies from country to country and according to the amount/type of product.

COVID'19 UPDATES

In these uncertain times, we are trying our best to fulfil your orders in the safest way possible. We are a small team here at Powderhound, and while we are continuing to work, our fulfilment time might be slightly longer. Please be patient with us.

The following countries may have some delays or suspension of service.

Thank you so much for your continuing to support Powderhound - it means the world to us! 

Count

Shipping Notes – Delays or Suspension of service

Armenia

Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended.

Austria

Services may experience delays to the country and part suspensions put in place to Tyrol and Carinthia until 14/04/2020 to limit the spread of COVID-19.

British Virgin Islands

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Bulgaria

Services may experience some temporary delays as a result of limiting the spread of COVID-19. Blagoevgrad area currently suspended until 14/04/2020.

China

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Colombia

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Costa Rica

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Croatia

Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended.

Canada Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Czech Republic

Services may experience some temporary delays as a result of limiting the spread of COVID-19. Drop off shops suspended, and no collections or deliveries from Olomouc until further notice.

Djibouti

Services may experience some temporary delays as a result of limiting the spread of COVID-19. Suspension on the Global Prioriy service until further notice.

Dominican Republic

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Ecuador

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

El Salvador

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

France

Services may experience some temporary delays as a result of limiting the spread of COVID-19. Drop of shops have been temporarily suspended until further notice.

French Polynesia

Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some serevices have been temporarily suspended until further notice.

Haiti

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Hong Kong

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Italy

Services may experience delays to the country and part suspensions put in place to Bergamo, Lombardia, Benevento, Campania, Bologna, Emilia Romagna, Genova, Liguria, Lecco, Mantova, Potenza, Basilicata, Reggio, Calabria, Salerno until the 03/04/2020. To limit the spread of COVID-19.

Iraq

Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services will be suspended due to the Iraq Government closing borders

Kasakhstan

Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended.

Korea (South)

Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some Serives suspended until further notice.

Kuwait

Services may experience some temporary delays as a result of limiting the spread of COVID-19. Parcelforce Global Priority suspended until 26/03/2020.

Latvia

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Lebanon

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Macao

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Maldives

Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspendedn until further notice.

Malta

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Mongolia

Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended until 01/04/2020.

Peru

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Portugal

Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some service suspended to areas in AVEIRO.

Philippines

Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended until further notice.

Saudi Arabia

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Spain

Services may experience delays to the country and part suspensions put in place to Barcelona, Caceres, Murcia until 28/03/2020 to limit the spread of COVID-19.

Switzerland

Services may experience some temporary delays as a result of limiting the spread of COVID-19.

Taiwan

Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended.

Tanzania

Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended.

Tunisia

Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended.

USA

Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended.

Uzbekistan

Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended.

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